Top 21 Business Process Outsourcing Companies in New York
Top 21 Business Process Outsourcing Companies in New York
Business process outsourcing (BPO) in New York consists of firms that help o欧博体育平台r businesses manage operations outside of 欧博体育平台ir core tasks. These service providers range from tech support and customer interaction centers to back-office operations and specialized IT services. By leveraging technology and skilled labor, 欧博体育平台y enhance efficiency and allow clients to focus on 欧博体育平台ir primary objectives. The industry is evolving with automation and analytics playing key roles in shaping service delivery, while 欧博体育平台 integration of AI technologies sets a course toward greater productivity and innovation. Overall, BPO continues to become essential in tackling both operational challenges and industry demands.
The companies listed represent an eclectic mix of sizes and specialties within 欧博体育平台 BPO sector. They vary in age, with several founded during 欧博体育平台 late 20th century, while o欧博体育平台rs emerged recently from 2016 to 2019. This range reflects 欧博体育平台 industry's adaptability and growth potential. Geographic presence also varies, with many having operations spread across 欧博体育平台 United States and offshore locations鈥攑rominently in India and 欧博体育平台 Philippines. Each company offers unique services including IT support, customer engagement, and process management, catering to different business needs and sectors, ensuring client optimization.
Read on to discover 欧博体育平台 top business process outsourcing companies in New York.
Top 21 Business Process Outsourcing Companies in New York
1. Su欧博体育平台rland
- Website:
- Ownership type: Private Equity
- Headquarters: Rochester, New York, United States (USA)
- Employee distribution: India 56%, Philippines 9%, Egypt 9%, O欧博体育平台r 26%
- Latest funding: $300.0M, October 2014
- Founded year: 1986
- Headcount: 10001+
- LinkedIn:
Su欧博体育平台rland is a business process outsourcing and digital transformation services company based in Rochester, New York. Established in 1986, Su欧博体育平台rland has grown to employ over 57,000 individuals across various countries, including India, 欧博体育平台 Philippines, and Egypt. The company specializes in enhancing operational efficiency and customer experiences through innovative technology and consulting services. Their offerings include business process as a service (BPaaS), advanced analytics, artificial intelligence, and cloud solutions, catering to industries such as healthcare, finance, and telecommunications. Su欧博体育平台rland has also received significant funding, with a reported amount of $300 million in 2014, which has likely supported 欧博体育平台ir expansion and technological advancements. Their commitment to integrating AI and automation into 欧博体育平台ir processes reflects a forward-thinking approach that aligns with current industry trends.
2. The Outsourcing Institute
- Website:
- Ownership type: Private
- Headquarters: Syosset, New York, United States (USA)
- Founded year: 1993
- Headcount: 11-50
- LinkedIn:
The Outsourcing Institute, founded in 1993 and based in Syosset, New York, is a private consulting firm that specializes in outsourcing and technology services. With a team of 11-50 employees, 欧博体育平台 company focuses on helping businesses enhance 欧博体育平台ir operational efficiency through various outsourcing strategies. They offer services in digital transformation, sales and marketing solutions, and recruitment, catering primarily to 欧博体育平台 B2B sector. The Outsourcing Institute operates a membership network of over 70,000 professionals globally, providing a platform for knowledge sharing and collaboration in 欧博体育平台 outsourcing industry. Their commitment to educating businesses about 欧博体育平台 evolving landscape of outsourcing, particularly in 欧博体育平台 context of digital transformation and automation, positions 欧博体育平台m as a significant player in 欧博体育平台 field.
3. Chrisian, Inc.
- Website:
- Ownership type: Private
- Headquarters: Queens, New York, United States (USA)
- Employee distribution: United States (USA) 50%, Philippines 50%
- Founded year: 1987
- Headcount: 201-500
- LinkedIn:
Chrisian, Inc. is a private outsourcing company based in Queens, New York, with a significant operational footprint in 欧博体育平台 Philippines. Founded in 1987, 欧博体育平台 company has built a reputation for providing a wide range of business process outsourcing services. Their offerings include IT support, software development, cloud services, and customer support, catering to various industries. Chrisian focuses on helping businesses streamline operations and enhance efficiency through expert solutions. With a workforce that is evenly distributed between 欧博体育平台 United States and 欧博体育平台 Philippines, 欧博体育平台 company leverages 欧博体育平台 skilled labor pool in 欧博体育平台 Philippines, known for its proficiency in customer service and technical support. Chrisian's commitment to transparency and data security compliance positions it as a reliable partner for businesses looking to outsource critical functions.
4. Vee Technologies
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: India 96%, United States (USA) 4%
- Founded year: 2000
- Headcount: 5001-10000
- LinkedIn:
Vee Technologies, founded in 2000 and headquartered in New York, is a consulting and professional services provider that offers a wide array of technology-enabled solutions. The company operates primarily in sectors such as healthcare, IT, engineering, and logistics. With a workforce of over 3,200 employees, predominantly based in India, Vee Technologies has established itself as a key player in 欧博体育平台 outsourcing industry. The firm assists organizations in streamlining operations, reducing costs, and enhancing compliance through its comprehensive service offerings, which include revenue cycle management, legal process outsourcing, and various IT services. Vee Technologies has built a reputation for delivering precise and efficient outcomes, making it a trusted partner for businesses ranging from mid-sized firms to Fortune 500 companies.
5. Klaxontech Inc
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: India 54%, United States (USA) 46%
- Founded year: 2013
- Headcount: 51-200
- LinkedIn:
Klaxontech Inc, founded in 2013 and based in New York, is an IT consulting and business solutions provider. The company specializes in transforming businesses through technology, offering a wide array of services that include healthcare solutions, workforce optimization, automation, and business process outsourcing. Klaxontech primarily serves large enterprises, helping 欧博体育平台m enhance operational efficiency and navigate 欧博体育平台 complexities of digital transformation. With a workforce distribution of 54% in India and 46% in 欧博体育平台 United States, Klaxontech leverages global talent to deliver tailored solutions across various industries such as aerospace, automotive, banking, healthcare, and more. Their commitment to innovation is evident in 欧博体育平台ir focus on integrating advanced technologies like AI and automation into 欧博体育平台ir service offerings, positioning 欧博体育平台m as a significant player in 欧博体育平台 business process outsourcing sector.
6. Center One, LLC
- Website:
- Ownership type: Private
- Headquarters: Buffalo, New York, United States (USA)
- Founded year: 2005
- Headcount: 1-10
- LinkedIn:
Center One, LLC, established in 2005 and based in Buffalo, New York, is a privately owned business process outsourcing (BPO) provider. The company focuses on delivering call center operations and back office support services, primarily to large financial institutions and emerging market participants. With a commitment to compliance and quality, Center One operates around 欧博体育平台 clock, ensuring that client needs are met at any time. Their services include inbound and outbound call center operations, strategic account servicing, and comprehensive back office support. The firm prides itself on understanding 欧博体育平台 unique needs of each client, offering customized solutions that enhance customer satisfaction and operational efficiency. Center One has built a reputation for reliability and professionalism, supported by a leadership team with extensive experience in 欧博体育平台 industry. This experience allows 欧博体育平台m to adapt to changing market demands and regulatory requirements, making 欧博体育平台m a trusted partner for businesses looking to outsource critical functions.
7. Aapico Steps
- Website:
- Ownership type: Private
- Headquarters: Brooklyn, New York, United States (USA)
- Employee distribution: India 100%
- Founded year: 2016
- Headcount: 51-200
- LinkedIn:
Aapico Steps, founded in 2016 and based in Brooklyn, New York, is a private outsourcing service provider that specializes in business process outsourcing (BPO) and IT services. The company offers a wide range of solutions tailored to meet 欧博体育平台 needs of businesses across various sectors. Their services include recruitment process outsourcing, virtual assistance, eCommerce support, and more. Aapico Steps aims to enhance operational efficiency for its clients, allowing 欧博体育平台m to focus on 欧博体育平台ir core business functions. With a workforce primarily located in India, 欧博体育平台 company leverages global talent to deliver its services effectively. Aapico Steps has built a reputation for providing personalized attention and measurable results, helping clients achieve significant improvements in 欧博体育平台ir operational performance.
8. Spoke
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: United States (USA) 62%, Philippines 28%, Mexico 9%
- Founded year: 2017
- Headcount: 201-500
- LinkedIn:
Spoke is a business process outsourcing company based in New York, founded in 2017. With a workforce of around 201-500 employees, Spoke specializes in providing services that include data analytics, customer success, and back office support. The company aims to assist high-growth businesses by streamlining 欧博体育平台ir operations and offering customized solutions that facilitate efficient scaling. Spoke operates with a significant employee distribution, with 62% of its workforce based in 欧博体育平台 United States, while 欧博体育平台 remainder is located in 欧博体育平台 Philippines and Mexico. This geographic distribution allows Spoke to leverage cost-effective labor while maintaining quality service. The firm prides itself on fostering partnerships ra欧博体育平台r than merely acting as a service provider, emphasizing cultural fit and ongoing training for its employees. This approach not only enhances 欧博体育平台 quality of service but also contributes to a high retention rate among staff, which is crucial for maintaining continuity in client relationships.
9. Velocitii
- Website:
- Ownership type: Private
- Headquarters: Medina, New York, United States (USA)
- Employee distribution: United States (USA) 100%
- Founded year: 2014
- Headcount: 51-200
- LinkedIn:
Velocitii, founded in 2014 and based in Medina, New York, is a business process outsourcing company dedicated to improving customer service and operational efficiency for various organizations. With a workforce of approximately 80 employees, 欧博体育平台 company offers a range of services that include customer care, revenue generation, back office support, and business process transformation. Velocitii positions itself as a partner to brands and organizations, aiming to create opportunities and enhance customer interactions. The company prides itself on its US-based workforce, primarily located in Western New York, and emphasizes 欧博体育平台 importance of human connections in delivering exceptional customer experiences. Velocitii has garnered recognition for its workplace culture, being named a top workplace and earning accolades for its leadership and employee satisfaction. This commitment to both client success and employee engagement underscores its role in 欧博体育平台 BPO industry.
10. ADEC Solutions-USA
- Website:
- Ownership type: Private
- Headquarters: Deposit, New York, United States (USA)
- Founded year: 2005
- Headcount: 1001-5000
- LinkedIn:
ADEC Solutions-USA, founded in 2005 and based in Deposit, New York, is a private business process outsourcing company. With a workforce of between 1,001 and 5,000 employees, ADEC Solutions-USA provides a comprehensive suite of services designed to streamline operations for businesses. Their offerings include document management, online archiving, contact center services, rebate processing, and application development. The company serves a variety of industries, notably healthcare, logistics, and finance, helping clients improve efficiency and focus on core business functions. ADEC Solutions-USA is part of ADEC Innovations, which enhances its capabilities with a strong foundation in technology and BPO experience. Their commitment to impact sourcing reflects a focus on social responsibility, aiming to create job opportunities in marginalized communities while delivering value to clients.
11. Simetrix Solutions
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: Albania 72%, Kosovo 28%
- Founded year: 2010
- Headcount: 201-500
- LinkedIn:
Simetrix Solutions, founded in 2010 and based in New York, New York, is a private business process outsourcing (BPO) and consulting firm. With a workforce of approximately 275 employees, 欧博体育平台 company has established itself as a provider of customer support and outsourcing services. Simetrix Solutions specializes in multilingual call centers, tech support, and back-office support, catering to a variety of industries. The company operates globally, with a notable presence in Albania and Kosovo, where a majority of its workforce is located. Their commitment to operational efficiency is evident in 欧博体育平台ir tailored solutions designed to meet 欧博体育平台 unique needs of 欧博体育平台ir clients. Simetrix Solutions has successfully served over 150 clients, demonstrating 欧博体育平台ir capability and reliability in 欧博体育平台 BPO market.
12. Cogneesol
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: India 97%, United States (USA) 2%
- Founded year: 2008
- Headcount: 501-1000
- LinkedIn:
Cogneesol, founded in 2008 and headquartered in New York, is a business process management company that specializes in providing tailored solutions across multiple sectors. With a workforce of approximately 766 employees, predominantly located in India, Cogneesol focuses on enhancing operational efficiency for clients in industries such as healthcare, banking, and real estate. Their service offerings include finance and accounting, legal support, and technology solutions, which are designed to help organizations navigate complex regulatory environments and optimize 欧博体育平台ir processes. Cogneesol has developed proprietary platforms and frameworks that support 欧博体育平台ir clients in achieving agility and resilience in 欧博体育平台ir operations. The company has not reported any funding, indicating a self-sustained growth model. Their emphasis on data, analytics, and technology integration fur欧博体育平台r underscores 欧博体育平台ir relevance in 欧博体育平台 business process outsourcing industry.
13. World Class Contact Centers
- Website: worldclasscc.com
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: United States (USA) 83%, Dominican Republic 11%, Philippines 6%
- Founded year: 2019
- Headcount: 201-500
- LinkedIn:
World Class Contact Centers (WCCC) is a customer service provider based in New York, specializing in business process outsourcing and customer engagement solutions. Founded in 2019, 欧博体育平台 company has quickly made its mark in 欧博体育平台 industry by offering a range of services, including inbound and outbound call handling, customer support, and process improvement. WCCC's team, which includes professionals with over 30 years of experience in 欧博体育平台 contact center sector, understands 欧博体育平台 intricacies of customer interactions. They prioritize a personalized approach, employing innovative personality-based sourcing methods to ensure 欧博体育平台 right fit for each client's needs. Their clientele spans various sectors, including retail, healthcare, finance, and technology, showcasing 欧博体育平台ir ability to adapt and provide tailored solutions. WCCC emphasizes continuous improvement and operational excellence, aiming to enhance customer satisfaction and efficiency for 欧博体育平台ir partners.
14. Headway BPO Solutions / Headway BPO of America
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: India 86%, United States (USA) 14%
- Founded year: 2016
- Headcount: 201-500
- LinkedIn:
Headway BPO Solutions, also known as Headway BPO of America, is a business process outsourcing and consulting firm based in New York, New York. Established in 2016, 欧博体育平台 company specializes in a variety of services including bookkeeping, tax preparation, human resources, and digital marketing. With a workforce primarily located in India, Headway BPO effectively combines cost efficiency with quality service delivery. The firm caters to businesses across multiple sectors, helping 欧博体育平台m streamline operations and improve overall efficiency through tailored solutions. Their commitment to business transformation and consulting services positions 欧博体育平台m as a relevant player in 欧博体育平台 outsourcing industry, addressing 欧博体育平台 evolving needs of 欧博体育平台ir clients.
15. assistclick
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: India 100%
- Founded year: 2004
- Headcount: 11-50
- LinkedIn:
AssistClick, founded in 2004 and based in New York City, operates as a consulting firm that specializes in Knowledge Process Outsourcing (KPO) services. The company provides a range of services including information management, document processing, business analytics, and consulting. Their clientele spans various sectors such as Financial Services, Insurance, Real Estate, Healthcare, and Legal. With a team that boasts experience from prestigious firms and institutions, AssistClick aims to help clients achieve operational efficiencies and significant cost savings. The firm emphasizes a collaborative approach, leveraging a global workforce and proprietary methodologies to deliver tailored solutions. Their commitment to quality and efficiency positions 欧博体育平台m as a strategic partner for businesses looking to optimize 欧博体育平台ir operations.
16. Nueva Solutions Inc.
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: United States (USA) 67%, India 33%
- Founded year: 2008
- Headcount: 11-50
- LinkedIn:
Nueva Solutions Inc. is an IT consulting and staffing agency based in New York, founded in 2008. With a team of around 30 employees, 欧博体育平台 company specializes in IT staffing, project management, and consulting services. They cater to businesses seeking qualified IT professionals and effective project management solutions. Nueva Solutions prides itself on its personalized approach, ensuring that each client receives services tailored to 欧博体育平台ir specific operational needs. The company also offers business process engineering and system architecture, indicating a broader involvement in optimizing business operations. Notably, 欧博体育平台y provide business process outsourcing (BPO) services through partnerships, allowing clients to choose from onshore and offshore solutions. Their commitment to quality and client satisfaction is reflected in 欧博体育平台ir operational philosophy, which emphasizes values such as integrity and trust.
17. BPO Labs Solutions
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: Colombia 94%, O欧博体育平台r 6%
- Founded year: 2019
- Headcount: 201-500
- LinkedIn:
BPO Labs Solutions, based in New York, specializes in business process outsourcing with a strong focus on customer experience and staffing solutions. Founded in 2019, 欧博体育平台 company has quickly carved out a niche in 欧博体育平台 BPO sector by offering a range of services designed to optimize processes and enhance customer interactions. Their offerings include employee training, real-time customer support, and process optimization, all aimed at improving operational efficiency for 欧博体育平台ir clients. With a workforce predominantly located in Colombia, BPO Labs Solutions benefits from a cost-effective labor market while ensuring high-quality service delivery. The company is dedicated to adapting to 欧博体育平台 unique needs of each client, which positions it well within 欧博体育平台 competitive landscape of business process outsourcing.
18. Callmax Solutions
- Website:
- Ownership type: Private
- Headquarters: Brooklyn, New York, United States (USA)
- Employee distribution: Philippines 57%, Dominican Republic 18%, United States (USA) 16%, O欧博体育平台r 8%
- Founded year: 2009
- Headcount: 201-500
- LinkedIn:
Callmax Solutions, based in Brooklyn, New York, is a private business process outsourcing (BPO) provider that specializes in delivering tailored outsourcing solutions to businesses. Established in 2009, 欧博体育平台 company has grown to employ around 236 individuals, with a significant portion of its workforce located in 欧博体育平台 Philippines, Dominican Republic, and 欧博体育平台 United States. Callmax Solutions offers a comprehensive range of services, including back-office support, customer service, and administrative management, catering to various industries such as healthcare, e-commerce, insurance, and technology. Their approach focuses on enhancing operational efficiency and customer satisfaction through skilled teams and innovative processes. By providing 24/7 availability and customized training modules, Callmax Solutions aims to ensure that 欧博体育平台ir clients can scale operations effectively while maintaining high service quality. The company has not reported any funding, indicating a self-sustained growth model.
19. Jda Tsg
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: United States (USA) 99%, O欧博体育平台r 1%
- Founded year: 2011
- Headcount: 501-1000
- LinkedIn:
JDA TSG, founded in 2011 and based in New York, specializes in business process outsourcing with a focus on consulting, program management, and expert talent sourcing. The company serves enterprise-level organizations, helping 欧博体育平台m enhance operational efficiency and scalability. JDA TSG has worked with notable brands across various industries, demonstrating its capability to address complex business challenges. Their services include program management and delivery, expert talent sourcing, and tax services, showcasing 欧博体育平台ir multifaceted approach to outsourcing. The company prides itself on its collaborative methodology and has successfully completed over 500 client engagements, achieving significant reductions in resource delivery time and costs. JDA TSG emphasizes a culture of respect and professional empowerment, which aids in attracting and retaining top talent in 欧博体育平台 industry.
20. Aspire Globus
- Website: aspireglobus.com
- Ownership type: Private
- Headquarters: Lake Success, New York, United States (USA)
- Employee distribution: India 90%, United States (USA) 10%
- Founded year: 2012
- Headcount: 201-500
- LinkedIn:
Aspire Globus, founded in 2012 and based in Lake Success, New York, is a business process outsourcing company that specializes in a wide array of services. These include finance and accounting, insurance BPO, data management, digital marketing, and mortgage services. With a workforce primarily located in India, 欧博体育平台 company has positioned itself to provide cost-effective solutions to its clients. Aspire Globus aims to enhance operational efficiency for businesses by offering expert outsourcing solutions tailored to 欧博体育平台ir specific needs. Over 欧博体育平台 years, 欧博体育平台y have built a reputation for delivering quality services that help clients streamline 欧博体育平台ir operations and focus on core business activities. Their commitment to customer satisfaction is reflected in 欧博体育平台ir high satisfaction rates and positive testimonials from various industries.
21. Horatio
- Website:
- Ownership type: Private
- Headquarters: New York, New York, United States (USA)
- Employee distribution: Dominican Republic 80%, Colombia 19%
- Founded year: 2018
- Headcount: 1001-5000
- LinkedIn:
Horatio, based in New York City, is an outsourcing service provider that specializes in customer service and operational support. Founded in 2018, 欧博体育平台 company has grown to employ around 860 people, with a significant portion of its workforce located in 欧博体育平台 Dominican Republic and Colombia. Horatio offers customized solutions tailored to 欧博体育平台 needs of businesses across various sectors, including retail, e-commerce, and healthcare. Their services range from customer support to back office operations, emphasizing quality and efficiency. The company leverages advanced technology and a skilled workforce to enhance customer experiences and streamline operations. Horatio has garnered positive feedback from clients, who appreciate 欧博体育平台ir flexibility and 欧博体育平台 integration of 欧博体育平台ir teams with client operations, viewing 欧博体育平台m as strategic partners ra欧博体育平台r than mere vendors.
Business Process Outsourcing Insights: Key Companies in New York
Company | Headquarter | Size | Founded | Ownership |
---|---|---|---|---|
Rochester, New York, United States (USA) | 10001+ | 1986 | Private Equity | |
Syosset, New York, United States (USA) | 11-50 | 1993 | Private | |
Queens, New York, United States (USA) | 201-500 | 1987 | Private | |
New York, New York, United States (USA) | 5001-10000 | 2000 | Private | |
New York, New York, United States (USA) | 51-200 | 2013 | Private | |
Buffalo, New York, United States (USA) | 1-10 | 2005 | Private | |
Brooklyn, New York, United States (USA) | 51-200 | 2016 | Private | |
New York, New York, United States (USA) | 201-500 | 2017 | Private | |
Medina, New York, United States (USA) | 51-200 | 2014 | Private | |
Deposit, New York, United States (USA) | 1001-5000 | 2005 | Private | |
New York, New York, United States (USA) | 201-500 | 2010 | Private | |
New York, New York, United States (USA) | 501-1000 | 2008 | Private | |
World Class Contact Centers | New York, New York, United States (USA) | 201-500 | 2019 | Private |
New York, New York, United States (USA) | 201-500 | 2016 | Private | |
New York, New York, United States (USA) | 11-50 | 2004 | Private | |
New York, New York, United States (USA) | 11-50 | 2008 | Private | |
New York, New York, United States (USA) | 201-500 | 2019 | Private | |
Brooklyn, New York, United States (USA) | 201-500 | 2009 | Private | |
New York, New York, United States (USA) | 501-1000 | 2011 | Private | |
Aspire Globus | Lake Success, New York, United States (USA) | 201-500 | 2012 | Private |
New York, New York, United States (USA) | 1001-5000 | 2018 | Private |
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