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Payment Methods | Special Order Policy | Manufacturer's Warranty Policy | Price Match Policy
Free Shipping Policy
| Return Goods Policy
| Purchase Agreement |
Restocking Fees |
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Gas Logs, Fireplaces and More, and Fireplaces Today are divisions of L. A. M. Enterprises, Inc. We have over thirty years of combined experience in the fireplace industry. We offer a full range of vented and vent-free gas fireplaces and gas logs, fireplace mantels, cast iron and stainless steel gas stoves, wood-burning fireplaces, and accessories. Shipping on LTL motor freight carriers and UPS to most locations is included in our prices. Some areas of the country could incur additional shipping charges for home delivery (West Coast, rural and mountain areas). We process most orders within 48 hours and orders should be received within 7 - 10 business days. Our address and staff: President: Racheal A. Mullins The billing on your credit card will read "Gas Logs Fireplaces and More". Our professional and courteous staff is committed to providing you the help you need in selecting the gas appliance that's right for you. Our friendly representatives are happy to answer your questions regarding safety, sizing, heating capacity, and technical issues.
1.
Once you place your order, processing begins immediately. Changing
or canceling your order
may not be possible. We will try to accommodate any changes that
need to be made before shipping occurs. Normal shipping occurs
within 48 hours on most in stock products and can be as early as
same day if ordered before 11:00 AM.
2.
If your order is canceled after shipment, a 20% restock fee
could
apply to the order unless prior arrangements have been made with
LAM, and you
will
be
responsible
for shipping both ways. This policy only applies to merchandise that was shipped before
cancellation of the order occurs. Shipments refused for any reason other than as stated above, will be subject to freight charges both ways; storage costs if applicable, plus a 25% restocking charge.
Most small items such as log sets, wall heaters and items that can be shipped UPS or FedEx ground will be shipped FREE to a business or residential address inside the continental USA. Consignee will pay all shipping charges to Alaska or Hawaii. No exceptions. Accessory items such as Remote Controls, Hoods, Louvers, Logs with no Burners, or accessory items ordered alone will incur a nominal shipping charge. Orders totaling under $200.00 will incur a shipping charge. Ask for a quote. Large items such as fireplaces, gas grills, or items that will not ship on UPS or FedEx will ship FREE to a Residential or Business on a Motor Freight Carrier to addresses with the FOLLOWING LIMITATIONS AND RESTRICTIONS. 1. We ship by Motor Freight Carriers (52' semi trucks). We do not make the rules. Once the carrier picks up your merchandise, we can not adjust any delivery cost associated with it. If you need additional services, you can make them with the Carrier at additional charges. 2. $50.00 up charge for Motor Freight shipped to the Mountain time zone, $75.00 up charge for Motor Freight shipped to the Pacific time zones on original carrier. 3. $75.00 up charge for Motor Freight shipped to the Mountain or Pacific time zones that has to be transferred to a secondary carrier or Washington, Oregon, Idaho, Montana, North Dakota or South Dakota. 4. Shipping to the following zip code prefixes - 025-026, 100-119, 200-212 will have an automatic $75.00 up charge or higher in these metro areas. Some of these areas require freight delivered by a union city truck. In this instance, the extra charge for lift gates and notification will be added at checkout ($75.00). 5. Shipping to addresses in the five boroughs of New York, Long Island or to other restricted access areas (any costal islands) will incur an additional up charge regardless of the address due to the transportation cost associated with residential delivery in these areas. (See #4) (YOU MAY CALL FOR YOUR ORDER AT THE FREIGHT TERMINAL AND NOT INCUR THE ADDITIONAL FREIGHT UP-CHARGE) 6. All shipments made by Gas Logs Fireplaces and More are to curbside residential addresses where requested. Up charges are only made if the delivery falls inside one of the above areas in #2, 3, 4, or 5 or you wish to purchase additional delivery services. (See Number 9 and 10) 7. If shipment is made to a residence, the delivering carrier must be able to access the curb or end of the driveway only. If the Freight Carrier CAN NOT access the end of the driveway or curb or delivery is on a gravel or chip road or driveway, arrangements will have to made with the carrier to meet them where the transfer of freight can be made safely. 8. The delivering driver is not responsible for unloading your merchandise. You should have help to get your merchandise off the truck and into your garage. 9. Inside or delivery to a garage is the responsibility of the customer. Inside or delivery to a garage is not included in our free shipping policy. Most carriers charge $60.00 for inside delivery. This charge does not include lift gate delivery. 10. Lift gate delivery is the responsibility of the customer. Lift gate delivery is not included in our free shipping policy. Most carriers charge $75.00 for lift gate delivery to the home. This does not include inside the home delivery. 12. If you would like to arrange Lift Gate Delivery or inside the garage delivery or both, please ask for the cost at the time you place your order and we will add it to your bill. 13. The customer to whom the shipment is consigned is solely responsible for acceptance of the shipment and must be there to sign for the shipment. If someone other than the customer or consignee is to accept shipment make sure that they understand policies related to acceptance of the shipment as described in our Purchase Agreement below.
1. New merchandise may be returned or exchanged within 30 days of purchase. We will not issue credits until the merchandise has been received and inspected. All returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. No credit will be issued if product has been installed, burned, damaged, missing parts or manuals, used or not in original cartons. Please keep all cartons and box inserts if returning products. 2. Do not write on the factory cartons themselves. Attach a label with the RA number and shipping information on each carton. Any handwriting on factory cartons will prohibit the ability to return the item. 3. All returns must be shipped prepaid and insured in the event they are damaged in transit. All returned or exchanged merchandise will be subject to a 20% restocking charge. 4. If your approved return arrives to us damaged, it will be refused and returned to you to file a damage claim with shipper as would our original shipment to you. 5. A restocking charge (minimum of 20%) will apply to all returns of normal in-stock items. Any "Shipping Included" (Free Shipping) item will have the outbound freight charge deducted from the total return. When your credit is processed, you will be furnished with a copy of your credit invoice and credit card receipt by mail. 6. Special order item are not returnable for any reason. 7. All returns must have Return Merchandise Authorization Number to identify your shipment when it arrives. RA Numbers will be issued in writing via e-mail or conventional mail. 8. If merchandise is returned without an authorization number, after inspection, customer will be accessed a 30% restocking charge plus any prepaid shipping charges on the sale. Please call or fill out the RMA form on our home page before returning any item. 9. California customers should check with your local building officials before ordering vent-free fireplace products. Because of the distance of travel and damage claims on returns, we will not under any circumstances accept a return based on code issues from any state where vent free systems are prohibited. It is the customers responsibility to know the codes for your area. If in doubt, call whomever issues building permits for your area.
10. For a map of states where vent-free is
allowed, allowed some areas, and prohibited, please
CLICK HERE..... If you have any questions concerning our Returns Goods Policy, please ask for clarification when placing your order.
Please
read the following carefully, especially those portions highlighted
in red: We would like to take this opportunity to thank you for your business. We want you to know that we are a full service dealer and are here to help in any way we can. Please read this agreement carefully, as it contains important information about receiving your shipment, inspection, and claim in the event of damage, as well as return instructions. The customer to whom the shipment is consigned is solely responsible for acceptance of the shipment and must be there to sign for the shipment. If someone other than the customer or consignee is to accept shipment make sure that they understand policies related to acceptance of the shipment as described in our Purchase Agreement below. Chain of Financial Responsibility LAM Enterprises » Carrier/Freight Company » You For items shipped via any and all motor freight carriers including FedEx Freight services: 1. Please do not sign for your receipt of shipment until the following has been completed.
2. Carefully inspect the carton. Inspect all of the packages) for
external damage, remove the packaging and inspect the contents for
any physical damage in the presence of the delivery driver. If there
is any damage, visible or not, you must indicate such on the
delivery receipt. When you sign the delivery ticket and do not note
any damage,
the merchandise becomes your property. No exceptions. LAM Enterprises will not be held liable for motor freight damage to uninspected packages. We can not see the delivered package therefore, it must be your responsibility to know if the product is damaged beyond repair. If this is the case, refuse the damaged pieces and we will reship your merchandise the next day and we will file a freight claim on the refused merchandise saving you time and energy. 3. We take pride in our careful packaging of your purchase. It will be shipped the best carrier possible (UPS, FEDEX, Motor Freight). Responsibility for its safe delivery is assumed by the carrier at time of pickup. When the product arrives, you should inspect the item as instructed in Item 2. 4. If your product is damaged beyond repair, please refuse the damaged merchandise and keep anything still intact. Please call us immediately before the truck leaves if this occurs. We will tell you what to keep and what to refuse. Note: If the damage is limited to a bent louver (the slats on the top and bottom) or a broken log, you can accept the product as these items are covered under warranty and can be replaced at no charge to you. All other damage, especially to the metal firebox or glass, please call us for instructions. 5. Please be sure to unpack and inspect the product within 48 hours of receiving your shipment as instructed in Item 2. If you happen to find any concealed damage at that time, call or make a written request to the carrier for inspection. Keep all cartons and fillers. You must make this request for inspection within fifteen days of the delivery. The carrier will furnish you with an inspection report and necessary forms for filing a concealed damage or loss claim, since such damage or loss is the carrier's responsibility. 6. If it is determined that repair is necessary, we will ship any required replacement parts to you. All parts are sent via UPS Ground or FedEx with an option for the consumer to pay for an express shipping method. The purchaser is responsible for return of any defective warranty part (s) to L. A. M. Enterprises, Inc. In order to ensure the return of defective warranty parts, replacement part (s) will be charged to you and then reimbursed upon the return of the defective part (s). A Labor reimbursement fee may be paid to you based on the manufacturers’ rate schedule for that specific repair. 7. All UPS Ground or FedEx ground package shipments should be inspected within 48 hours for damage or shortage. Damaged products will be picked up and new product will be sent. After the 48 hour period, the responsibility for damage or shortage falls to the consignee. Open your box and look at each piece of your shipment and examine it for damage. 8. Thank you for your help in following these guidelines. If you have any questions, please do not hesitate to call. Keep in mind, if any of the original packaging is thrown away or discarded, all claims for damage from the carrier will be null and void.
L. A. M. Enterprises, Inc. |