L. A. M.
Purchase Agreement and Return Goods Policy Form
Form Instructions
Complete the form below and click on the send email button at the bottom of the form to complete your order.
Once we receive your confirmation, we will process your order.
Please read the terms of our Purchase Agreement and Return Goods Policy carefully.
If you have any questions regarding our terms or policies, please inquire at the time you place your order.
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Purchase Agreement
I understand and agree to the terms and conditions of the the Purchase Agreement as shown below. Order Confirmation If an e-mail address is provided you will receive an e-mail confirmation of your order. If we do not receive a dispute via e-mail within 72 hours of the e-mailed confirmation, you agree to accept the terms and conditions as stated in the e-mailed attachment. If you do not have an e-mail address to receive confirmation, the terms and conditions are posted on the home page of our website under "Policies and Company Information" and where no dispute was made within 72 hours of your order, your acceptance of the terms and conditions is assumed. Purchase Agreement Please read the following carefully: Congratulations on your purchase! We would like to take this opportunity to thank you for your business. We want you to know that we are a full service dealer and are here to help in any way we can. Please read this agreement carefully, as it contains important information about receiving your shipment, inspection, and claim in the event of damage, as well as return instructions. The customer to whom the shipment is consigned is solely responsible for acceptance of the shipment and must be there to sign for the shipment. If someone other than the customer or consignee is to accept shipment make sure that they understand policies related to acceptance of the shipment as described in our Purchase Agreement below. 1. Please do not sign for your receipt of shipment until the following has been completed. 2. Carefully inspect the carton. Note in writing on the bill of lading any cut, tear, scratch, dent, bend or crease to the packing carton -- no matter how minor it may appear. You can then sign for the shipment and the driver will wait for you to open the box and look for concealed damage. Again, while the driver is present, please make notations in writing on the shipper's freight bill any damage found inside the carton. By noting this on the freight bill you are protected in the event that concealed damage has occurred. Accepting delivery of the item(s) is your acknowledgement that the item(s) were received in 100% usable condition and that you have received every item. Once an order is delivered and accepted (signed for), the return options for that order become extremely limited. Any damages or missing items that were not noted at delivery must be reported within 2 business days of receiving the item(s) or the freight company will automatically deny any and all claims and the item(s) will not be eligible for a return or replacement. 3. We take pride in our careful packaging of your purchase. It will be shipped the best carrier possible (UPS, FEDEX, Motor Freight). Responsibility for its safe delivery is assumed by the carrier at time of pickup. When the product arrives, you should inspect the item as instructed in Item 2. 4. If your product is damaged beyond repair, please refuse the damaged merchandise and keep anything still intact. Please call us immediately before the truck leaves if this occurs. We will tell you what to keep and what to refuse. Note: If the damage is limited to a bent louver (the slats on the top and bottom) or a broken log, you can accept the product as these items are covered under warranty and can be replaced at no charge to you. All other damage, especially to the metal firebox or glass, please call us for instructions. 5. Please be sure to unpack and inspect the product within 48 hours of receiving your shipment as instructed in Item 2. If you happen to find any concealed damage at that time, call or make a written request to the carrier for inspection. Keep all cartons and fillers. You must make this request for inspection within fifteen days of the delivery. The carrier will furnish you with an inspection report and necessary forms for filing a concealed damage or loss claim, since such damage or loss is the carrier's responsibility. 6. If it is determined that repair is necessary, we will ship any required replacement parts to you. All parts are sent via UPS Ground or FedEx with an option for the consumer to pay for an express shipping method. The purchaser is responsible for return of any defective warranty part (s) to L. A. M. Enterprises, Inc. In order to ensure the return of defective warranty parts, replacement part (s) will be charged to you and then reimbursed upon the return of the defective part (s). A Labor reimbursement fee may be paid to you based on the manufacturers’ rate schedule for that specific repair. 7. Thank you for your help in following these guidelines. If you have any questions, please do not hesitate to call. Keep in mind, if any of the original packaging is thrown away or discarded, all claims for damage from the carrier will be null and void. 8. When asking for an RA Number for return/refund all products must be in the original cartons with fillers. No returns will be accepted without the RA Number, and no C. O. D. shipments will be accepted. All returns must be prepaid and insured. If returns are damaged in transit back to us, they will be refused and returned for the original shipper to file a claim for damages. Racheal A. Mullins, President L. A. M. Enterprises, Inc
Return Goods Policy
I understand and agree to the terms and conditions of the Return Goods Policy as shown below. Return Goods Policy 1. New merchandise may be returned or exchanged within 30 days of purchase. We will not issue credits until the merchandise has been received and inspected. All returned items must be in their original factory condition and in their original packages with all factory-supplied paperwork, packing materials, etc. No credit will be issued if product has been installed, burned, damaged, missing parts or manuals, used or not in original cartons. Please keep all cartons and box inserts if returning products. 2. Do not write on the cartons themselves. Attach a label with the RA number and shipping information on each carton. Any handwriting on factory cartons will prohibit the ability to return the item. 3. All returns must be shipped prepaid and insured in the event they are damaged in transit. All returned or exchanged merchandise will be subject to a 20% restocking charge. 4. If your approved return arrives to us damaged, it will be refused and returned to you to file a damage claim with shipper as would our original shipment to you. 5. A restocking charge (minimum of 20%) will apply to all returns of normal in-stock items. Any "Shipping Included" (Free Shipping) item will have the outbound freight charge deducted from the total return. When your credit is processed, you will be furnished with a copy of your credit invoice and credit card receipt by mail. 6. Special order item are not returnable for any reason. 7. All returns must have Return Merchandise Authorization Number to identify your shipment when it arrives. RA Numbers will be issued in writing via e-mail or conventional mail. If merchandise is returned without an authorization number, after inspection, customer will be accessed a 30% restocking charge plus any prepaid shipping charges on the sale. Please call or fill out the RMA form on our home page before returning any item. 8. California customers should check with your local building officials before ordering vent-free fireplace products. Because of the distance of travel and damage claims on returns, we will not under any circumstances accept a return based on code issues from any state where vent free systems are prohibited. It is the customers responsibility to know the codes for your area. If in doubt, call whomever issues building permits for your area. 9. For a map of states where vent-free is allowed, allowed some areas, and prohibited, please refer to our Web Site Home Page for a map of states. If you are in doubt about the legality of vent-free heating appliances in your area, call your local codes authority for current regulations as local codes override federal and state codes. 10. If you have any questions concerning our Returns Goods Policy, please ask for clarification when placing your order.